Biography

Bio of Rachael Ross A results-oriented and driven professional, Rachael is an Assistant Dean and Deputy Director; and an Assistant Professor within the online MBA Programs, Department of Business and Management Studies (DBMS), School of Arts and Sciences (SAS). She holds an MBA, and a BSc. in Psychology, both from Cameron University, Oklahoma; and has over 9 years of experience in the business sector (a former employee of The National Commercial Bank, G’da Ltd.) and 15 years at St. George’s University including 10 years in academia. As an Assistant Dean and Deputy Director of the Division of Continuing Education and Professional Development, Rachael provides support to the Director to develop, organise and implement faculty development initiatives, to develop professional development courses and programs; among other things. And she also works with the SAS Research Unit, which aims to develop initiatives to cultivate a culture of research with the SAS. As a lecturer within the MBA Programs (MBA in International Business and MBA in Multi-Sector Health Management) since 2013, Rachael teaches graduate courses such as Critical Thinking and Ethics Management, Communications in Cross-Cultural Environments, Modern Organisation Theory and Design and Leadership in the Emerging world. She also teaches business courses within the undergraduate programs such as Quality Customer Service, Conflict and Negotiation and Leadership. Along with another colleague, Rachael has published an article in the journal Advances in Global Business and Economics Volume 1, (ANAHEI Publishing). The article is entitled Developing Global Leaders: A Study of MBA Programs in the Caribbean and Central America. Her research interests include crisis management and leadership, the impact of a crisis on education and the relationship between organizational structure and efficiency and effectiveness of organizational success/performance. The onset of and unfolding COVID-19 crisis, opened an opportunity for research and so, Rachael is currently pursuing a PhD in Management at St. George’s University, with a working title: A Qualitative Study of Crisis Management and Technology Integration in Higher Education During the COVID-19 Pandemic: Perceptions and experiences of leadership and management at a university in a Small Island Developing State (SIDS).