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Certification Agentforce-Specialist Sample Questions | Perfect Salesforce Certified Agentforce Specialist 100% Free Reliable Exam Cram

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Salesforce Agentforce-Specialist Exam Syllabus Topics:

Topic
Details

Topic 1

Agentforce and Service Cloud: This section measures the skills of AI Engineers and focuses on building agents that answer questions based on Knowledge articles and connecting them to digital channels. It also covers identifying the correct generative AI features in Agentforce for Service Cloud scenarios.

Topic 2

Agentforce and Sales Cloud: This section assesses the skills of AI Developers and covers identifying the correct generative AI features in Agentforce for Sales Cloud scenarios. It also includes determining when to use Agentforce Sales Agents, such as Sales Development Representatives (SDRs) and Sales Coaches.

Topic 3

Agentforce Concepts: This section assesses the skills of AI Engineers and covers how Agentforce works, including its reasoning engine, standard and custom topics, agent actions, and user security management. It also includes testing and deploying agents from sandbox to production environments.

Topic 4

Agentforce and Data Cloud: This section measures the skills of AI Developers and addresses how Agentforce integrates with Data Cloud to improve response accuracy and personalize answers. It involves grounding with retrievers in Data Cloud to enhance agent performance.

Topic 5

Prompt Engineering: This section measures the skills of AI Developers and focuses on prompt engineering techniques. It covers identifying when to use Prompt Builder, managing prompt templates, selecting appropriate grounding techniques, and explaining the process for creating and executing prompt templates.

>> Certification Agentforce-Specialist Sample Questions <<

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Salesforce Certified Agentforce Specialist Sample Questions (Q79-Q84):

NEW QUESTION # 79
Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template.
Which flow element should UC use?

A. Add Prompt Instructions
B. Add Flow Instructions
C. Add Flex Instructions

Answer: B

Explanation:
* Context of the Question
* Universal Containers (UC) wants to build a Flex prompt template that uses data returned by a Flow.
* "Flex Prompt Templates" allow admins andAgentforce Specialists to incorporate external or dynamic data into generative AI prompts.
* Why "Add Flow Instructions" Is Needed
* Passing Flow Data into Prompt Templates: When configuring the prompt, you must specify how data from the running Flow is passed into the Flex template. The designated element for that is typically "Flow Instructions," which map the Flow outputs to the prompt.
* Other Options:
* Add Flex Instructions: Typically controls how the AI responds or structures the output, not how to bring Flow data into the template.
* Add Prompt Instructions: Usually for static or manual instructions that shape the AI's response, rather than referencing dynamic data from the Flow.
* Outcome
* "Add Flow Instructions" ensures the prompt can dynamically use the data that the Flow returns- makingOption Ccorrect.
SalesforceAgentforce SpecialistReferences & Documents
* Salesforce Help & Training:Using Prompt Templates with FlowExplains how to pass Flow variables into a prompt template via a specialized step (e.g., "Flow Instructions").
* SalesforceAgentforce SpecialistStudy GuideOutlines how to configure generative AI prompts that reference real-time Flow data.

NEW QUESTION # 80
An Agentforce is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform.
What is the correct method for theAgentforce Specialistto assign actions to an Agent?

A. Assign the action to a Topic first on the Agent Actions detail page.
B. Assign the action to a Topic first on Action Builder.
C. Assign the action to a Topic First in Agent Builder.

Answer: B

Explanation:
* Action Builderis the central place in Salesforce Agentforce where you define and manage actions that your AI agents can perform.This includes connecting actions to various tools and systems.
* Topicsin Agentforce represent the different tasks or intents that an AI agent can handle. By assigning an action to a Topic in Action Builder, you're essentially telling the agent, "When you encounter this type of request or situation, perform this action."

NEW QUESTION # 81
An Agentforce implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. TheAgentforce Specialistneeds to configure the system to use the most accurate and up-to-date information for email generation.
Which grounding technique should theAgentforce Specialistuse?

A. Ground with Apex Merge Fields
B. Ground with Record Merge Fields
C. Automatic grounding using Draft with Einstein feature

Answer: C

Explanation:
ForEinstein Sales Emailsto generate personalized follow-up emails, it is crucial to ground the email content with the most up-to-date and accurate information. Grounding refers to connecting the AI model with real- time data. The most appropriate technique in this case isGround with Record Merge Fields. This method ensures that the content in the emails pulls dynamic and accurate data directly from Salesforce records, such as lead or contact information, ensuring the follow-up is relevant and customized based on the specific record.
* Record Merge Fieldsensure the generated emails are highly personalized using data like lead name, company, or other Salesforce fields directly from the records.
* Apex Merge Fieldsare typically more suited for advanced, custom logic-driven scenarios but are not the most straightforward for this use case.
* Automatic grounding using Draft with Einsteinis a different feature where Einstein automatically drafts the email, but it does not specifically ground the content with record-specific data likeRecord Merge Fields.
References:
* Salesforce Einstein Sales Emails Documentation:https://help.salesforce.com/s/articleView?id=release- notes.rn_einstein_sales_emails.htm

NEW QUESTION # 82
An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce.
Which feature provides this?

A. Sales Insight Summary
B. Work Summaries
C. Sales Summaries

Answer: A

Explanation:
Sales Insight Summary aggregates key data points from multiple Salesforce objects (accounts, contacts, leads, opportunities) into a consolidated view, enabling account managers to quickly access relevant information for customer calls.
* Option A (Sales Summaries): Typically refers to Einstein-generated summaries of specific interactions (e.g., emails, calls), not multi-object snapshots.
* Option C (Work Summaries): Focuses on summarizing customer service interactions (e.g., chat transcripts), not sales data.
* Option B (Sales Insight Summary): Directly provides a holistic snapshot of sales-related objects, aligning with the scenario.
References:
* Salesforce Help: Sales Insight Overview
* Describes Sales Insight Summary as "a unified view of account, contact, and opportunity data for sales readiness."

NEW QUESTION # 83
Universal Containers implemented Agent for its users.
One user complains that Agent is not deleting activities from the past 7 days.
What is the reason for this issue?

A. Agent does not support the Delete Record action.
B. Agent Delete Record Action permission is not associated to the user.
C. Agent does not have the permission to delete the user's records.

Answer: A

Explanation:
Agent currently supports various actions like creating and updating records but does not support the Delete Record action. Therefore, the user's request to delete activities from the past 7 days cannot be fulfilled using Agent.
* Unsupported Action: The inability to delete records is due to the current limitations of Agent's supported actions. It is designed to assist with tasks like data retrieval, creation, and updates, but for security and data integrity reasons, it does not facilitate the deletion of records.
* User Permissions: Even if the user has the necessary permissions to delete records within Salesforce, Agent itself does not have the capability to execute delete operations.
References:
* Salesforce Agentforce Specialist Documentation - Agent Supported Actions:
* Lists the actions that Agent can perform, noting the absence of delete operations.
* Salesforce Help - Limitations of Agent:
* Highlights current limitations, including unsupported actions like deleting records.

NEW QUESTION # 84
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